At Electra Pro, your satisfaction is our priority. If you're not completely happy with your purchase, you may request a return within 14 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition that you received them. To initiate a return, please contact us at support@electrapro.store with your order number and reason for return. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5–10 business days. Please note that return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.